Stop letting
phone volume run
your pharmacy.
Remy answers routine calls, collects the details your staff needs, and routes clinical or unclear requests back to the pharmacy team.
Caller
“I need to refill my prescription — and I had a question about side effects.”
Remy collects
Remy escalates
Side-effect question → routed to pharmacy team
Staff receives clean summary + caller details
Results & ROI
Give pharmacy staff hours back from the phone.
100%
Call answer coverage
Remy can answer routine inbound calls during rush periods, after hours, or when staff are already on the line.
80%
Routine-call opportunity
Many pharmacy calls fall into repeatable categories like refills, status checks, transfers, delivery, insurance, and basic info.
$2.2K+
Monthly intake burden
For a pharmacy receiving 150 calls/day, even a modest routine-call share can represent thousands in staff time spent on phone intake.
Call Cost Calculator
How much time is your team losing to the phone?
Estimate the monthly cost of routine call handling for your pharmacy.
Staff time on routine calls
~98 hours / month
Labor cost tied to phone intake
~$2,156 / month
Estimates are illustrative and vary by pharmacy.
Pharmacy Call Workflows
Calls Remy can take off your team's plate.
Some calls can be collected into a clean handoff. Others need staff review or immediate escalation.
Core call workflows
Refill Intake
Collects name, DOB, medication/Rx, pickup preference, and callback number. Staff receives a clean refill request instead of restarting the call.
Prescription Status
Captures patient and prescription details for staff review. Remy queues the request so staff can check status without losing call context.
Transfers
Collects previous pharmacy, patient info, and requested medications. Staff gets the details needed to begin the transfer process.
Insurance / Payment
Captures billing, coverage, prior authorization, or payment issues with the related prescription and caller details. Staff can review the issue with context instead of restarting the conversation.
Additional common requests
Delivery Requests
Captures delivery status, address, and callback details to forward to staff for follow-up.
Profile Updates
Collects requested address, phone, insurance, or account changes for staff verification.
Vaccine Questions
Answers approved vaccine availability info and captures scheduling requests for staff.
Clinical or Complex Calls
Side effects, dosage questions, urgent symptoms, frustrated callers, or anyone who asks for a person.
Staff Handoffs
What your team gets, and what Remy won't touch.
Every routine call becomes a structured handoff. Anything clinical, urgent, or unclear stays with your pharmacy team.
Staff-ready handoffs
Built-in safety boundaries
Leadership
The team behind Remedy.
Maaz Vohra
Founder / Product & Engineering
Prev C+AI Engineer at Microsoft
Memoona Javed
Co-Founder / Clinical Operations
PharmD Candidate, 2027
Pharmacy Pilot
Start with a focused pharmacy pilot.
Begin with routine call intake, staff summaries, and safe escalation before expanding into deeper pharmacy workflows.
Initial Pharmacy Pilot
For independent and community pharmacies
Tailored around your call volume and operational workflows
FAQ
Frequently asked questions
Make the pharmacy phone line manageable again.
Start with routine intake and staff-ready summaries — expand only where the workflow makes sense.